Items are bought in bulk, so delivery costs are charged per pallet. Because of the vast difference in item weight, pallet quantity is worked out at 1 pallet per every £500 NET of V.A.T.
Refunds are given for over payment of shipping
Orders placed for over £1000 exclusive of V.A.T. qualify for free delivery within the UK and Ireland.
You can select the delivery option you want during the shipping screen at checkout. Standard options are:
For the UK. European customers will be able to select “Customer to Collect / Arrange Collection” due to the complex nature of shipping in the EU, but you can expect to receive your order within 10 days of order placement. Please note that any mention of days refers to working days, so they exclude weekends and Bank Holidays.
All orders are processed & shipped from our registered office & main warehouse in Manchester.
Once registered, we will send an email notification when your order has been shipped, which you can check the status of by logging into your account and view the order details.
It is the customers responsibility to give the correct billing and shipping address. Any additional cost incurred because of incorrectly addressed deliveries will be charged to the customer. All addresses can be changed by logging in to the site.
Items not received:
Please contact us in writing, by fax or email if you have not received your order within 7 days for UK and Ireland customers, and 14 days for our other European customers.
Shortages and Damages:
All claims, shortages and damages must be notified by fax or email within 3 working days from the date of delivery.
In addition to your legal rights (under UK distance selling regulations) we offer a 14 day no fuss returns guarantee – if you are not happy with your product within 14 days you can return the products to us for a full refund. Please contact us with the details (email: online @ shonn .co .uk) before you return the goods.
We will refund your payment within 7 days of recieving the returned goods.